01. Introduction
This Privacy Policy describes how ERP Software ("we," "us," or "our") collects, uses, and discloses your personal information when you visit erpsoftware.com or any of our affiliated niche-specific domains (collectively, the "Sites"). By using the Sites, you agree to the practices described in this policy.
If you do not agree with any part of this policy, please do not use the Sites.
02. Information we collect
Information you provide directly
When you submit a contact form on any of our Sites, you provide:
- Your name
- Work email address
- Company name (optional)
- Budget range (optional)
- A message describing your project or inquiry
We use this information solely to respond to your inquiry and, where applicable, to send follow-up communications about our services.
Information collected automatically
When you visit a Site, we automatically receive certain information from your browser and device:
- IP address (hashed before storage)
- Approximate geographic location (country only, derived from your IP at the network edge)
- Browser type, operating system, and device type
- Referring URL and UTM parameters
- Pages viewed and time spent on the Sites
Information from cookies
We use cookies and similar technologies to operate the Sites and to understand how visitors use them. For details, see our Cookie Policy.
03. Cookies we use
Our cookies fall into two functional categories: those strictly necessary for the site to operate (theme preference storage, anti-spam protection on the contact form), and those used for aggregate, non-identifying traffic measurement.
Strictly-necessary cookies and storage cannot be disabled without breaking core functionality. Analytics cookies, where set at all, load only after explicit consent in jurisdictions requiring it, and aggregate data without identifying individuals. Specific cookie names and their lifetimes are available on written request via the contact channel listed in §07.
04. Third-party cookies
A small number of cookies may be set by the underlying infrastructure services we use (hosting, edge security, and analytics). These third parties operate under their own privacy policies, which take precedence over ours in respect of the data they collect.
05. How we share information
We share personal information only with the following categories of recipients, each acting as a data processor on our behalf and bound by appropriate data-protection terms:
- A hosting and edge-delivery provider operating infrastructure in the United States and the European Union
- A managed database provider with primary storage in our designated region
- A transactional email service for delivering replies and operational notifications
- A privacy-respecting analytics service measuring aggregate, non-identifying usage patterns
- An internal messaging tool for routing new inquiries to the engineering team
We do not share personal information with third parties for their own independent marketing or advertising purposes. Specific processor names and current contracts are available on written request from the contact in §08 of this document.
07. Data retention
- Lead submissions — retained for 24 months from submission, then deleted, unless we are subject to a legal retention obligation or you have an ongoing relationship with us.
- Analytics data — retained for 14 months in Google Analytics 4 (default), then aggregated and anonymized.
- Server logs — retained for 30 days for security and operational purposes.
- Hashed IP addresses associated with form submissions — retained alongside the lead record for the same retention period.
08. Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information
- Restrict or object to certain processing
- Receive a copy of your data in a portable format
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at the address in Section 12. We will respond within 30 days.
Additional rights for California residents
California residents have the right to know what categories of personal information we collect, the purposes for which it is used, and the categories of third parties with whom it is shared. We do not "sell" personal information as defined by the California Consumer Privacy Act.
09. Cookies
For information about the specific cookies we use and how to manage them, please see our Cookie Policy.
10. Children's privacy
The Sites are intended for business audiences and are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it.
12. Contact & changes
For questions about this policy or to exercise your rights, contact:
ERP Software
Email: [email protected]
We may update this Privacy Policy from time to time. Material changes will be announced via a notice on the Sites at least 30 days before they take effect. The "Last updated" date at the top of this policy indicates when it was most recently revised.